![]() It was three months after the termination of coverage that I saw the charge on my credit card from Active&Fit. When the insurance terminated I assumed that the fitness center benefit also ended. I do not recall ever even hearing the name Active&Fit. I had only gone on my insurance web site and filled out a membership application at the local fitness center. I had never received any documentation from Active&Fit. However, do to a change of employment my insurance was terminated on Oct 31, 2019. I enrolled and agreed to pay the $25 per month as described on the insurance web site. My health insurance offered a discounted fitness membership as part of my benefits. I might as well went to the gym all of March and risk my health and possibly get the covid19. I was under the impression I couldn’t use the membership based off what the first rep said, as it turns out she never canceled it and never made sure I was actually able to be refunded the full 75$. I would like the 25$ back and the 25$ voucher because of my verbal conversation. They gave me a voucher for 25$ and kept the other 25$, if I decide not to use Active&Fit they keep 50$ and well I paid 50$ for just a couple of visits. I called and followed up on the remainder 50$, I was told since I used the membership twice in March I would not be refunded the full amount. Now I see I was refunded 25$ for March and April 25$ I was told an additional refund was requested and my membership would be canceled because it had not been canceled yet. Come April I was charged 25$ prior to that I emailed 2-3 times in March no responses. The pandemic hit, I decided it was best to call in March to request a refund, I was told that I would get a voucher and refund, but then I was told that actually I qualified for the full refund to included the enrollment 25$ last months 25$ and the 25$ for March total 75$. I signed up In March and used it half of March 2wks, maybe a couple of times 2-3. Although this is a great program I’m not impressed with communications with Active&Fit.
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